After placing an order and paying for it, in each individual case, you have the right to refuse the Services and request a refund. You have the right to refuse paid services by notifying us within the prescribed period.
The date we receive the refund request depends on the possibility of a refund, as well as the amount of deductions related to the refund.
You understand and agree that if you have already started using the services (accessed one or more classes of the training program or their recordings) during the cancellation period, we will withhold from the amount deposited the amount of the cost of the services actually provided, at the time of receipt of the refund request .
Online Opt Out Policy
You have the right to withdraw from the online course within fourteen (14) calendar days from the date of payment of the course. In the case of early reservation of services or payment of training in parts, the date of placing the order (date of payment of services) is considered the date of the first payment.
To receive the funds, contact us and issue a return request in accordance with the established procedure.
As some service packages provide closed information and valuable content, as well as access to closed chats, communities and groups, you understand that in the event of a return after providing you with such information and access to chats, we will deduct from the amount you paid for the return at least fifty (50)% of the tuition fee, regardless of the number of classes you have access to.
Processing a return
To refuse services and process a return, write to us at the address info@ean.com.ua or contact the support service at the phone number indicated on the website. We will confirm receipt of the return request by email to the address provided at checkout.
To process a return, be sure to let us know:
- Name and email specified when placing the order;
- name of the Service (course, service package);
- order date;
- payment information;
- reasons for refusal of services, as well as other necessary information.
You understand that if you do not provide the required information, we have the right to refuse your return and not process your application.
Consequences of refusal of services
If you have requested a refund within the specified period, we will refund you within fourteen (14) days of receiving the request.
For the refund, we will use the same payment method that you used when paying for the services. We will deduct from the refund amount all additional commissions of banks and payment systems related to the refund.
If you did not use the services (did not participate in the event, did not view the classes available to you) through no fault of ours or refused to use the services in violation of the terms and the established procedure, we will not reimburse the cost of such services.
Special cancellation conditions and additional return guarantees
We absolutely reserve the right to establish different cancellation policies for individual Services (training programs, products, live events, webinars, intensives, etc.) or to provide you with additional unconditional refund guarantees by posting specific cancellation conditions on the product sales page.
End of grace period
In the event that the Services have been provided in full, before the expiration of the withdrawal period (for example: you have already accessed all lessons and materials) and/or until the time of receiving a refund request, no refund will be made.
In case of receipt of a request for a refund (rejection of services) in violation of the established terms of refusal, the refund of funds is not carried out.